Privacy Policy

Last updated: October 19, 2026

INOVAUP (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, request information or services, or interact with us through forms, phone calls, email, and text messages.

1. Information We Collect

We collect information that you provide directly to us and information gathered automatically through your use of our website.

Information you provide:

Full name and contact details, including your phone number and email address
Company name, when applicable
Address, city, or ZIP code, when relevant to your request
Information about the services you are interested in
Project details, documents, photos, or other information you choose to share
Preferred contact method and availability for appointments or consultations

Information collected automatically:

IP address, browser type, device type, and operating system
Pages visited, referring URLs, and approximate location
Usage data collected through analytics and tracking tools

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests
Schedule appointments, consultations, and services
Prepare estimates or proposals based on your request
Communicate with you about your services, projects, and account
Send appointment confirmations, reminders, and follow-ups
Send promotional messages when you have consented
Improve our website, services, and customer support
Comply with legal obligations and protect our rights

3. SMS Text Messaging Policy

By providing your phone number and checking the SMS consent box on our website forms, you agree to receive text (SMS) messages from INOVAUP related to your inquiry, service request, appointment scheduling, reminders, follow-ups, and related customer care.

Message frequency: Message frequency varies depending on your interactions with us. Typical messages include appointment confirmations, service updates, and follow-ups.

Consent is not a condition of purchase: SMS consent is separate from any other consent and is optional. You are not required to consent to text messages to request information, receive services, or make a purchase.

Opt out: You may cancel SMS communications at any time by replying “STOP” to any message you receive from us. After opting out, you may receive one final message confirming your opt-out. No further SMS messages will be sent unless you re-subscribe.

Help: For support, reply “HELP” to any message or contact us at +1 508-978-2500 or office@inovaup.com.

No sharing of mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that support the delivery of our messaging and customer support services. Text messaging originator opt-in data and consent will not be shared with third parties for their own purposes.

Carrier charges: Message and data rates may apply. INOVAUP is not responsible for any charges imposed by your mobile carrier for sending or receiving text messages.

Carriers: Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: Third parties that support our operations, such as scheduling tools, customer relationship management systems, website analytics providers, and messaging platforms, under agreements that protect your information.
Legal compliance: When required by law or court order, or when necessary to protect our rights, safety, or property.
Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

Any sharing described in this section remains subject to the restrictions on mobile information and SMS consent stated above.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, analyze traffic, and improve user experience. You can control cookies through your browser settings, but disabling them may limit some website functionality.

6. Data Retention

We retain personal information only as long as necessary to provide services, respond to requests, comply with legal obligations, and maintain accurate business records. Service and contact records may be retained for the duration of the customer relationship and for a reasonable period thereafter.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

INOVAUP
Phone: +1 508-978-2500
Email: office@inovaup.com
Website: inovaup.com

Reply “STOP” to any text message to opt out of SMS communications.